Booking Policy

Booking Policy

Welcome to Elevated Impact Solutions (EIS). Our goal is to make your booking experience seamless and transparent.

Please review the following policies carefully before scheduling your consultation or services.

Scheduling Appointments

  • Booking Process: Clients can schedule appointments through our website or designated scheduling platform. Please provide all required information to ensure your booking is successfully processed.

  • Confirmation: Once your appointment is booked, you will receive a confirmation email with the details of your session, including date, time, and location (virtual or in-person).

  • Availability: Appointment availability is on a first-come, first-served basis. We encourage clients to book well in advance to secure their preferred time slots.

Rescheduling and Cancellations

  • Rescheduling Policy: You may reschedule your appointment up to 24 hours before the scheduled start time without incurring additional charges. Rescheduling requests made within 24 hours of the appointment may be subject to a fee of 25% of the service cost.

  • Cancellation Policy:

    • Cancellations made at least 24 hours before the scheduled appointment are eligible for a full refund or credit toward a future session.

    • Cancellations made within 24 hours of the appointment will incur a fee equal to 50% of the service cost.

    • No-shows or cancellations within 12 hours of the appointment time will be charged the full service fee.

  • To reschedule or cancel, use the link provided in your confirmation email or contact us directly at Hello@elevaalma.com.

Late Arrivals

  • Client Delays: If you arrive late for your appointment, the session will still end at the originally scheduled time to respect other clients' bookings.

  • No-Show Policy: If you are more than 15 minutes late without prior notice, the session will be considered a no-show, and the full service fee will apply.

Session Details

  • Session Duration: All sessions adhere to the scheduled duration. Additional time requests may require a separate booking, subject to availability.

  • Preparation: Please ensure you are prepared for your session. For virtual meetings, confirm you have a stable internet connection and necessary tools (e.g., webcam, microphone).

Client Responsibilities

  • Ensure accuracy of contact and appointment details when booking.

  • Communicate promptly about any changes or issues related to your appointment.

  • Respect the outlined policies to ensure a smooth experience for yourself and other clients.

Agreement

By booking an appointment with Elevated Impact Solutions, you agree to comply with the policies outlined here. These policies are designed to ensure clarity, fairness, and mutual respect between EIS and our clients.

Contact Us

If you have any questions or need assistance with your booking, please reach out to us at Hello@elevaalma.com or 925.364.5560.

We look forward to partnering with you for transformative growth and success!