Payment Policy

Payment Policy

At Elevated Impact Solutions (EIS), we prioritize transparency and security in all payment transactions.

Please carefully review our payment policies to understand your rights and responsibilities.

Payment Requirements

  • Payment at Booking: Full payment is required at the time of booking to confirm your appointment. This ensures your session is reserved and allows us to prepare accordingly.

  • Accepted Payment Methods: We accept major credit cards, debit cards, and other payment options available on our secure scheduling platform.

Refund Policy

  • Cancellations:

    • Appointments canceled at least 24 hours in advance are eligible for a full refund or credit toward a future session.

    • Refunds for eligible cancellations will be processed within 7–10 business days.

  • Non-Refundable Fees: Cancellations made within 24 hours of the appointment, no-shows, and late arrivals are not eligible for refunds.

  • Packages: Payments for multi-session packages (e.g., Elevate Premium, Elevate Elite) are non-refundable once the first session has been completed. Unused sessions in a package may be credited toward future services at the discretion of EIS.

Rescheduling Fees

  • Rescheduling within 24 hours of an appointment may incur a fee of 25% of the session cost, depending on the circumstances.

Taxes and Additional Fees

  • Taxes: All fees listed are exclusive of applicable taxes, which will be calculated and displayed during checkout.

  • Transaction Fees: Any additional fees (e.g., platform service fees) will be disclosed at the time of booking.

Security and Privacy

  • Secure Transactions: Payment processing is conducted through a secure, encrypted platform to ensure your financial information is protected.

  • Confidentiality: EIS does not store sensitive payment details. Your personal and financial data is handled in compliance with applicable privacy laws.

Disputes and Chargebacks

  • If you believe a charge was made in error, please contact us immediately at Support@elevaalma.com. We will work with you to resolve any disputes in a timely manner.

  • Unauthorized chargebacks or payment disputes may result in restrictions on future bookings.

Packages and Subscriptions

  • Usage Terms: Clients purchasing packages or subscriptions must adhere to the specified terms, including session expiration dates.

  • Unused Sessions: Any unused sessions will expire as outlined in the package details and cannot be refunded.

Agreement

By completing a payment with Elevated Impact Solutions, you agree to abide by these payment policies. These guidelines are designed to protect both parties and ensure a professional and seamless experience.

Contact Us

If you have any questions or concerns regarding payments, please contact us at Hello@elevaalma.com or 925.364.5560.

Thank you for choosing Elevated Impact Solutions. We look forward to helping you achieve your goals!